Best WhatsApp Apps for Shopify in 2024
After conducting an extensive exploration of the Shopify App Store, we have curated a selection of top-notch WhatsApp apps. Our intention is to assist you in your quest to find the ideal app for your store! The carefully chosen apps we recommend enable you to seamlessly integrate a WhatsApp widget into your store, facilitating customer support and empowering you to launch effective marketing campaigns.
by: DelightChat
DelightChat is an omnichannel customer service and marketing platform tailored for e-commerce brands using WhatsApp, Instagram, Facebook, and other modern channels. It allows you to manage customer support and automate marketing across multiple platforms from one unified dashboard. With DelightChat, you can reply to customers and manage conversations across channels, including WhatsApp, Email, Facebook comments, Messenger, Instagram DMs, and Live Chat. This saves you time switching between platforms and ensures no customer query persists.
Key features:
- A team inbox that allows your agents to collaborate within tickets, assign conversations, leave internal notes, and manage support efficiently.
- Deep Shopify integration to view and modify order data while responding to customers, ensuring accuracy.
- Automation rules to check for keywords and auto-reply with saved responses, like your refund policy.
- A self-service widget where customers can view order status or browse help articles without contacting your team.
by: Softpulse Infotech
Streamline your e-commerce experience with automation that simplifies your tasks. Utilize the Automated Abandoned WhatsApp messages feature to recover abandoned carts. Reach out to customers effortlessly through direct WhatsApp or Text messages, Calls, and Emails, providing them with Abandoned Cart links and special offers to encourage shoppers to complete their purchases. Boost your conversion rates and gain the key features:
- Frequently Asked Questions (FAQ)
- Contact Us
- Order Tracking (Where is my order?)
- WhatsApp Live Chat Support Button with unlimited chats
- WhatsApp Share Button
- Automated & Manual Abandoned Cart Recovery
- Automated Order Confirmation & Fulfillment / Tracking notifications
- Customized display options for WhatsApp Chat Button
- Multiple / Unlimited WhatsApp support contact numbers
- Multiple attractive WhatsApp Chat widgets
- Set Availability time with flexible scheduling for displaying WhatsApp button
- Page-wise visibility settings: Enable/Disable WhatsApp button for Home, Product, Collection, Pages, Article, and thank you page
- Callout card/Greeting message notification/beep sound
- WhatsApp chat analytics
- Enable customers to share products or pages from your store with their WhatsApp contacts
- Pre-configured messages for Abandoned Cart Recovery with Discount codes and checkout URLs
- Pre-approved WhatsApp templates for Automated messages in English, Portuguese, Spanish, Italian, French, Hebrew, and German
- Charge only for successfully sent messages in Automated mode; no charge for pending or failed messages
- Direct Contact with customers and Abandoned Cart recovery through a Mobile App
by: Carthike
With CK app, you can have your own dedicated WhatsApp number and manage support conversations or respond to WhatsApp messages collaboratively as a team. Effectively addressing abandoned cart recovery messages leads to an immediate boost in sales, and analytics show that replies to these messages are often left unanswered. With their support assistance, you can effortlessly manage and respond to these queries, ensuring a higher conversion rate.
Key Features:
1. Unlimited WhatsApp Broadcasts: Seamlessly send important messages or promotions to your users via WhatsApp with just one click. Enjoy the freedom of unlimited broadcasts, enhancing your communication reach effortlessly.
2. Simple Chat Setup: Engage with your customers effortlessly through a user-friendly chat setup. Customers can reach out to you with a single click directly from your website, eliminating unnecessary steps and branding for a smooth communication experience.
3. Customizable Out-of-Hours Message: Specify a personalized message for customers reaching out to you outside of business hours, ensuring they are informed and their queries are acknowledged.
4. Multiple Agents Support: Distribute chat conversations among multiple support agents intelligently, preventing overload on any single team member. Manage customer inquiries effectively by redirecting chats to different individuals.
5. Easy Share Button: Implement a simple share button on your website, allowing customers to effortlessly share your website with their WhatsApp contacts, expanding your reach organically.
6. Automated Abandoned Cart Recovery: Recover abandoned carts effortlessly with the automated system. Send recovery messages automatically without manual intervention, enabling you to recover more sales and revenue.
7. Manual WhatsApp Recovery: Reach out to customers directly through WhatsApp, the platform they use to communicate with peers. Set up direct communication with a single click, facilitating personalized engagement and recovery efforts.
8. Smart SMS Fall Back: If WhatsApp messages are undeliverable, we automatically send SMS notifications to customers’ mobile numbers. Recover more orders by ensuring your messages reach customers through alternative means.
9. Single-Click Recovery Messages: Send recovery messages with a single click, utilizing unlimited templates that you can create and reuse effortlessly. Streamline your recovery efforts and engage customers effectively.
10. Email Alerts: Receive email alerts for each abandoned cart, enabling you to respond promptly and efficiently. Fast recovery messages are crucial, and CK ensures you have the tools to achieve this seamlessly.
11. CRM Integration: Access customer details during WhatsApp chats, allowing you to assist customers efficiently. Utilize this feature to compose order templates for sending order confirmations, requesting reviews, and more, enhancing your customer interactions.
12. Automated Order Confirmations and Shipping Alerts: Automate order confirmation messages and shipping alerts, ensuring customers are informed about their order status promptly and reducing the risk of cancellations for Cash on Delivery (COD) orders.
by: pushdaddy.com
Easily integrate WhatsApp Chat, Share, and Marketing Automation with Pushdaddy. After installation, provide your number, save it, and you’re all set to communicate with your customers. They can reach out to you directly via the WhatsApp number you’ve provided. For advanced customization, various configurations are available. You can link Facebook Messenger and Instagram as secondary buttons or merge multiple chats into one.
Key Features:
- Choose from 7 pre-designed chat styles and add as many operators as you need.
- Integrate a share button on your site for seamless sharing.
- Utilize a bot for automated replies and instantly address order status inquiries through chat.
- Display the chat window on desktop or mobile devices; toggle it on or off according to your preference.
- Customize WhatsApp number call-to-action (CTA), WhatsApp messages, and WhatsApp share button.
- Adjust button placement, background color, text color, and size to match your website’s aesthetics.
- Engage with multiple WhatsApp agents without any limitations on the number of chats.
- Access WhatsApp analytics to track how many times your WhatsApp number has been clicked.
- Receive priority customer support and assistance with app support, order automation, and marketing automation.
by: Premio
If you are you in search of a versatile chat or click-to-call button for your Shopify store, look no further than Chaty, the all-in-one solution that offers a wide range of features. With Chaty, you can effortlessly display a call widget, WhatsApp button, Facebook Messenger, email button, SMS button, Google Maps link, Vkontakte button, Line.me button, Viber button, and various other chat widgets on your store.
Engage with your Shopify store visitors using their preferred communication channels, including Facebook Messenger, WhatsApp, Viber, SMS text, Telegram, TikTok, and more. Enable a chat button on your website, allowing customers to interact with you directly.
Key Features:
- Increase sales and generate more leads.
- Enhance customer support by offering direct chat options.
- Customize the widget and display it on relevant categories, products, and pages.
- Choose from 25 different channels to cater to diverse customer preferences.
- Link to external webpages or launch live chat apps like Tawk.to, Tidio, Chatra, WhatsHelp (getbutton) using JavaScript.
- Display any of the 25 chat channels simultaneously, such as WhatsApp pop-up, Messenger, Viber, TikTok, etc.
- Integrate a contact form seamlessly.
- Utilize WhatsApp pop-ups for instant communication.
- Place the widget anywhere on the screen to maximize visibility.
- Craft a personalized call-to-action message to boost click-through rates (CTR).
- Fully customize each chat and contact button, adjusting colors, on-hover text, and adding custom images for each chat channel.
- Modify the color and size of your chat widget to align with your store’s theme.
- Choose from pre-set button designs or upload your own custom chat button design.
- Display the chat button on both mobile and desktop platforms, or opt for specific channels based on device type (e.g., WhatsApp icon, Viber icon, call now button for mobile and Facebook Messenger, Telegram, WhatsApp, and Email icons for desktop).
- Utilize Google Analytics events to track clicks on chat buttons.
- Rest easy with Chaty’s GDPR compliance.
Chaty Pro Features:
- Enable the chat widget for Shopify stores with more than 500 visitors per month.
- Create specific widgets for particular pages, tailoring chat channels for cart pages, product categories, and more.
- Implement page targeting to display the chat button on specific products, categories, and other sections of your store.
- Set available days, hours, and date schedules to manage chat availability effectively.
- Enjoy an ad-free experience with no “Get Chaty” link.
by: Oneprime
Automate your support system with a range of features, including Multi-lingual FAQs, Help Center/FAQ Page, Order Tracking, Track Order Page, Contact Us Form with Captcha, Social Share Button, WhatsApp, Tidio, Tawk.to, Shopify Live Chat, Live Video Shop, Shoppable Videos, and Pinterest “Pin it” Button. Elevate your customers’ post-purchase experience on your e-commerce store by keeping them informed about their orders’ status until delivery. Empower them with an intuitive self-service platform, enabling instant issue resolution without the need for reaching out to your support team.
Key Features:
- Integrate 1:1 Live Video Shopping to meet, engage, and assist your online customers face to face.
- Set agent availability hours and enable video call nudges.
- Receive incoming video call notifications on multiple devices.
- Benefit from multi-language support for enhanced customer assistance.
- Resolve customer issues instantly and autonomously, leading to significant reductions in wait times and increased sales conversions.
- Save on customer support costs with the help of a comprehensive FAQ Page featuring pre-filled question templates and a rich media editor for YouTube videos, images, and links.
- Customize FAQs and categories according to your needs, and seamlessly integrate them into your Help Center/FAQ Page.
- Simplify support inquiries with a Contact Us Form featuring Captcha. Manage support inquiries via email and auto-generate a Contact Us Page with custom header and footer.
- Enhance the order tracking experience with a user-friendly interface, allowing customers to check their order status multiple times using their email, phone number, and order number.
- Integrate seamlessly with Shopify’s order confirmation page and auto-generate the Track Order Page.
- Increase engagement with social share buttons and icons placed strategically on your store.
- Enjoy pre-integrated Live Chat options, including WhatsApp, Messenger, Tawk.to, Tidio, and Shopify Chat, streamlining customer communication.
by: RoarTheme
Improve your website’s communication experience with WhatsApp Chat and Share, a seamless and native way for visitors to connect with you. By integrating this popular messenger directly onto your website, you create an effortless communication channel for your clients. Stay in constant touch with your audience, responding to inquiries from any device, anywhere, at any time. Users receive real-time message notifications on the webpage, ensuring uninterrupted chatting.
WhatsApp Chat and Share isn’t just a messaging tool; it’s a strategic asset to boost sales on your website. Engage more users in conversations, guiding them toward purchases by offering personalized assistance, expert consultations, and helping them choose between various options. Whether it’s product inquiries, order assistance, booking details, or technical support, all communication needs can be addressed through the chat window. Customize the chat interface to align with your business branding: choose your icon, add a caption, set response times, craft a welcoming message, and more. Tailor it to perfectly match your business needs with a simple transformation.
Key Features:
1. Increase Sales through Live Consultations: Engage in live consultations with visitors, guiding them through their buying decisions. Provide expert advice, consultations, and support, ultimately increasing conversion rates and boosting sales.
2. Choose From 20 Different Channels: Select from a variety of channels to facilitate communication, ensuring that you cater to diverse customer preferences and engagement styles.
3. Customizable Interface: Tailor the chat interface according to your business requirements. Choose from two position variants and specify the devices on which the chat will appear, optimizing the user experience.
by: Sweethelp
Enhance your customer support experience and boost sales on your e-commerce platform with our powerful WhatsApp integration features. Enable the WhatsApp Chat button to offer swift customer assistance, engaging customers directly via WhatsApp and driving sales. Facilitate organic growth by enabling the WhatsApp Share button, empowering customers to spread the word about your business and increase revenue through referrals.
Key Features:
1. Abandoned Cart Recovery: Effortlessly recover abandoned carts by automatically sending WhatsApp and SMS messages. Increase sales and revenue with our automated recovery system, reaching out to customers seamlessly through WhatsApp and SMS.
2. WhatsApp Chat: Provide quick and efficient customer support by enabling our customizable WhatsApp Chat button. Engage with customers via WhatsApp, enhancing their experience and driving sales. Enjoy the flexibility to customize the chat button’s appearance, including colors, position, and greeting message.
3. WhatsApp Share: Foster organic growth by enabling the WhatsApp Share button, allowing satisfied customers to spread the word. Boost revenues as customers promote your business through WhatsApp referrals, expanding your customer base.
4. Order Confirmation and Shipment Updates: Automatically notify customers about their order activities via WhatsApp and SMS. Send order confirmations, tracking details, and Cash on Delivery (COD) updates seamlessly. Even if a customer doesn’t have WhatsApp, we ensure they receive SMS notifications, keeping them informed and engaged.
5. Smart SMS Delivery: If a WhatsApp message fails to send, our system automatically dispatches an SMS instead. Ensure reliable communication with customers, whether through WhatsApp or SMS, guaranteeing your messages reach their intended recipients.
6. Quality Customer Service: Provide exceptional customer service via WhatsApp, enhancing customer satisfaction and driving revenue growth. Engage with customers effectively, addressing their queries and concerns promptly, ultimately boosting your sales.
7. Integrations: Seamlessly integrate with popular platforms including Gupshup, Twilio, Loox, Judge.me, Yotpo, Helpdesk, Live Chat, Klaviyo, and Omnisend (coming soon). Sweethelp serves as an affordable alternative to major customer service solutions, making it an ideal replacement for Gorgias, Freshdesk, Intercom, Reamaze, Zendesk, Superlemon, Sendmation, HelpNinja, and PushDaddy. Additionally, it provides a cost-effective replacement for SMSBump, Tidio, Kustomer, Postscript, Carts Guru, Consistent Cart, Recart, Whatshelp, Privy, Superlemon, Whatsy, Boleto, Livechat, WhatsApp, and Sendmation.
by: SuperLemon
Elevate your Shopify store’s customer service and engagement with the SuperLemon app for WhatsApp support. This powerful tool offers automated cart recovery, WhatsApp Chat, and Sharing options to enhance the customer experience. With SuperLemon’s WhatsApp integration, Shopify merchants can capitalize on two essential features: boosting referrals through easy sharing options and providing instant customer support through quick WhatsApp chats.
Key Features:
1. WhatsApp Live Chat Button: Enable a live chat button on your store, allowing customers to connect with your support team in real-time via WhatsApp. Provide swift assistance and enhance customer satisfaction.
2. WhatsApp Share Button: Empower your customers to effortlessly share your products or store with their WhatsApp contacts. Increase your reach and drive organic traffic through word-of-mouth referrals.
3. Automated WhatsApp Message Templates: Utilize pre-designed message templates for automated communication. Streamline your interactions by sending automated messages, enhancing efficiency and customer engagement.
4. Manual WhatsApp Messages: Customize and send personalized WhatsApp messages to your customers. Maintain a personal touch in your communication and address specific customer needs effectively.
5. Abandoned Cart Recovery: Reclaim lost sales by automatically recovering abandoned carts. SuperLemon’s feature includes sending recovery messages that may include enticing discount coupons, enticing customers to complete their purchases.
6. Order Confirmation: Send automated order confirmation notifications to customers via WhatsApp. Keep customers informed about their purchases, enhancing transparency and trust in your services.
7. Fast and Easy Installation: SuperLemon ensures a seamless and hassle-free installation process. Set up your WhatsApp support quickly and efficiently, allowing you to focus on providing excellent customer service without delay.