Best Live Chat Apps for Shopify in 2024
By thoroughly exploring the Shopify App store, we have gathered the apps that can help you with engaging and providing support to your customers in real-time We hope this will help you in your research to pick the best app for your store! Here are the best live chat apps for Shopify that we think you should use, free or paid, based on hundreds of recommendations.
by: Roger Wilco
Chatra Live Chat allows you to sell more, answering questions, and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store: identify problems, collect contact info, and understand your customers better.
Chatra allows you to see shopper’s cart contents in real-time to identify the most valuable customers and provide tailored assistance. Reduce cart abandonment rate, proactively contacting customers stuck on the checkout.
Distinctive Features:
- Cart Saving
- Real-time visitor list
- Facebook messenger integration
- Instagram integration
- Live typing insights
- Group chats
- Visitor information
- Conversation history
- Intelligent contact form bot
- Targeted chats (triggers)
- Correct typos
- Works everywhere
- Looks & feels like a messenger app
- Agent photos visible pre-chat
- Work from a browser, desktop, or mobile apps
- Free forever plan
by: Richpanel Inc
1,500+ Ecommerce brands have found success with Richpanel’s CRM platform, making us one of the most trusted customer service apps in the world. Sign up for a free account now.
Join thousands of Shopify that use Richpanel to manage their customer support across all channels. Respond faster and increase sales with a self-service help center, live chat, social media integrations and automations.
Respond to all messages from one simple, beautiful helpdesk. Your team does not need to open multiple tools to respond to customers.
Key Features:
- Automatically resolve common customer queries with self-service
- Respond faster on Email, Phone, Live Chat, Facebook, Instagram, WhatsApp
- See Shopify data next to each message. Perform order actions
- Upgrade to a powerful live chat experience
- Measure all customer service metrics
- Send surveys & measure CSAT
- Integrate with your favorite apps
- Support multiple languages
- Support multiple stores
- Easily migrate from Zendesk, Freshdesk, Helpscout, Intercom, Gorgias, Reamaze.
by: TIDIO LLC
Tidio app uniquely merges live chat, Bots, and Marketing Automation to meet the expectations of the most demanding Shopify store owners. By adding Tidio Chat to your store you empower your customers with the quickest and most effective form of contact. Research shows that live chat can boost sales by as much as 40%. Next time your customer faces an issue, they won’t go to the competitors or waste time — they’ll contact you.
Key Features:
- Respond on Chat and Messenger
- Enable Bots and increase sales
- Set up in less than 30 seconds
- A modern widget design that suits any website
- The option to support multiple languages;
- One of the highest-rated mobile app providers for iOS/Android in the industry;
- Dozens of Automation and Bot templates for boosting your sales, as well as limitless possibilities thanks to the powerful editor;
- Rich widget customisation options;
- The option to see what your visitor is typing in real time;
- Fantastic 24/5 support;
- Support for 20+ integrations
by: Flowio
Flowio is your ultimate partner in creating meaningful customer connections and driving sales effortlessly. Our all-in-one solution empowers you to capture more leads, track customer behavior, and automate targeted Emails & SMS campaigns. With dynamic and fully customizable sign-up forms, you can grow your contact list and effectively convert leads into sales.
Key Features of Flowio:
- REACH & ENGAGE: Connect with customers through ongoing offers, exciting coupons, and personalized follow-up actions. Be their 24/7 assistant, guiding them seamlessly through their buying journey, ensuring they never miss a deal.
- NURTURE: Track and segment your leads, sending personalized recommendations and trendy updates to convert potential buyers into loyal customers. Our platform enables you to nurture leads effectively, boosting sales and fostering customer loyalty.
- RETAIN: Effortlessly recover lost sales, upsell and cross-sell products, and identify customers on the verge of a purchase. Automatically send relevant messages to retain old customers, ensuring they return for more.
- Capture Quality Leads: Utilize engaging pop-ups to collect high-quality leads. Our user-friendly interface allows you to set up forms targeting specific audience segments, ensuring you capture the right leads for your business.
- Automate Your Sales: Let your campaigns run seamlessly even when you’re sleeping. With pre-built messages and workflows, automate your marketing efforts and engage customers at the perfect moment, driving conversions effortlessly.
- Personalized Engagement: Send welcome messages, personalized thank-you notes, and exclusive offers to your targeted lists. Engage customers with relevant content, ensuring they feel valued and appreciated.
- Efficient Retention: Recover lost sales, boost repeat sales, and encourage cross-selling through automated prompts and cart recovery messages. Our platform helps you retain customers and increase their lifetime value to your business.
- Advanced Audience Management: Improve targeting with advanced audience management tools. Understand your customers better and tailor your campaigns to meet their unique needs and preferences.
- Easy Migration: Seamlessly migrate from other SMS & Email platforms like Mailchimp, Firepush, Klaviyo, SMSBump, Omnisend, Postscript, and Drip. Our dedicated support team is always ready to assist you, ensuring a smooth transition.
by: Omega
A small chat bubble like Facebook Messenger Live Chat can make a big difference in customer trust and purchase decisions. That’s why we’re proud to offer the most reliable app to connect your live chat and Facebook Messenger. With a single click, you can seamlessly integrate the chat plugin and start using it right away.
Key Features:
- Live chat on your store: Provide real-time customer support and answer questions on the spot.
- Auto campaigns and widgets: Increase your conversion rate with automated messages and widgets that engage customers and promote your products.
- Order updates widget: Keep customers informed of their order status with timely updates delivered directly to their Facebook Messenger inbox.
- Abandoned campaign: Reconnect with customers who have abandoned their carts and convince them to complete their purchase with proactive messages and discount codes.
- Visual pop-up: Welcome customers to your store with an attractive pop-up that includes discount codes to encourage them to purchase.
- Working schedule: Set up your working hours so that customers only receive messages during the times you’re available.
- List subscriber: Add customers to your mailing list directly from the chat plugin.
- In-depth analytics: Track key metrics such as chat volume, response time, and conversion rate to improve your live chat performance.
Streamline Your Customer Support and Boost Your Sales with Facebook Messenger Live Chat
With its comprehensive features and easy-to-use interface, Facebook Messenger Live Chat is the perfect tool for businesses of all sizes. By streamlining your customer support and providing a personalized shopping experience, you can build trust and encourage customers to purchase from your store.
by: Gorgias
The Best Customer Support and Live Chat Help desk For Shopify And Shopify Plus – Used daily by 7200+ Shopify brands.
Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.
As opposed to solutions like Zendesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.
Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!
Key Features:
- Manage conversations from email, live chat, phone, and social in one helpdesk
- See the full customer live chat and message history across different channels in one view
- Support for multiple stores
- Cut Customer Support Time In Half by responding instantly with live chat
- See customer support details and orders right next to the ticket
- Respond in one click using pre-made templates
- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers
- Set up automated responses & bot to common tickets like “where’s my order?”
- Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’
- Live Chat with customers currently on your store
- See which pages they’re on and their purchase history
- Trigger Live chats and contact form on important pages, like the checkout and soon use Apple Pay
- Integrate other apps to your customer service app: loyalty, payment, shipping, ping & apple pay (soon)
- Perform actions like awarding loyalty points without leaving the chat
- Cancel, refund, or duplicate orders with a click from inside Gorgias
- Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.
- Easy to install